Frequently asked questions...

Frequently asked questions...

How do I use my gift card?

  1. Create a Naked Wines account or login to an existing one here
  2. Redeem your card by entering the gift card to add the funds to your account
  3. Buy some wine (we'll automatically apply your gift card balance to your order at checkout)

Do I need a Naked Wines account to use my gift card?

Yes - when you redeem your gift card we automatically save the funds to your account for easy access.

What if I don't spend the full gift card amount?

Any gift card balance that you don't use is always saved on your Naked Wines account so you can use it next time you buy.

Can I redeem my gift card over the phone?

Yes - give us a call on 01603 281869 and our Customer Happiness Team will be happy to help.

Do I have to join a wine club to use my gift card?

No - all gift cards can be used for one-off purchases (although we will invite you to become an Angel).

Where can I find my gift card code?

The 16-digit number is found on the back of the gift card or included in your gift card email.

Where can I find my gift card pin?

The scratch-off 8 digit PIN is found on the back of the gift card or included in your gift card email.

What if I don't like the wines?

All our cases are covered by our no quibble refund guarantee. If there's any wine you don’t love, just tell us online or via our app, and we'll pop a credit on your account.