Customer Happiness and Wine Advisors
Norwich / Remote
Full time team
We have an ever growing number of employees who are passionate and dedicated to delivering the best for our customers.
Years going strong
From a small team of 12 people to a big team in the heart of Norwich, we know what we’re doing.
Independent wines created
Created specifically for Naked, you won’t find these wines on the supermarket shelves.
We’re based in the fine city of Norwich and have worked hard to create an office environment that encourages our staff to have fun and be themselves. You’ll find a giant slide, fully-stocked bar, wine tasting room, sensory room, ping pong and table football tables, and free breakfast and fruit. We’ve banned eating lunch at your desk – everyone can spare 5 minutes to eat lunch downstairs and talk to somebody. We offer free bootcamp training sessions in the park across the road twice a week. We encourage flexible working for all, not just parents. After all, happy staff = happy customers.
Staff get £100 in free wine credits every 3 months so they can get to know and enjoy our product. Every new starter must pass our wine crash course in the first month (it’s easy, promise). Each month we have a winemaker visiting from somewhere in the world and you’ll get a chance to meet them and taste their wines. Twice a year we bring our winemakers and staff on a bus tour of the country and see thousands of customers – it’s a blast.
We make sure our customers get the best prices on our wines by removing unnecessary costs. We take the same ruthless approach to transparency in the office. Everyone’s expenses (including the MD’s) are viewable by the whole company. We set company and personal Objectives and Key Results (OKR’s) and share progress and challenges openly with our colleagues. We’ve banned internal email and instead use Slack, a less formal, more efficient instant messaging tool. We’re militant about respecting each others’ time by being on-time for meetings – even two minutes late is unacceptable, unless you’ve excused yourself in advance.
Each employee has one day paid leave per year to volunteer in the local community - it’s important to give back to the city and we find it gives us an important sense of perspective. We host an annual Parents’ Evening where we give thanks to our folks by putting on a special tasting in the office. A cause close to our hearts is the Carmen Stevens Foundation - which is a charity in South Africa that our staff and customers fund every year. Our winemaker Carmen has set up a soup kitchen which feeds breakfast and lunch to hungry schoolkids throughout the school year in the shanty towns between Cape Town and Stellenbosch. Since starting in 2015 we’ve raised £250,000 for 12,000 children and have received encouraging reports of improved attendance and better grades. These kids now have a fighting chance of a brighter future.
Every new starter completes the Naked Bucket List during their first month. Tasks such as listening to calls with our customers, packing wine boxes at the warehouse, dropping a business idea to the MD, attending a wine tasting, and most importantly getting to meet lots of different people from around the business. And once you’ve passed probation, we’ll offer you 3 months’ salary to leave, there and then. If it’s not going to work out, no worries, we’d rather take the hit now rather than find out later. If you turn down the money, congratulations! It looks like we’re going to get on...
Not to forget: 25 days holidays plus your birthday off (as long as you bring cake), Free breakfast and fruit, £300 personal development budget per year, 14 weeks paid maternity leave, 2 weeks paid paternity leave, Shared parental leave, Free lunchtime boot camps, Regular mindfulness sessions, Free week’s holiday when you get married (to enjoy your honeymoon), Parents support club, Sensory room and Parties!
Here are a few of the team who you're likely to bump into around the website...
Head of Continuous Improvement
Special Projects Manager
Head of Customer Happiness
Head of Merchandising
Head of Operations
Head of People
Wine Commercial Executive
Customer Happiness Advisor
Queen of 'Social Service'
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