Customer Happiness Advisors (temp-perm opportunities)
Norwich / Remote
Join the team
If you’re ambitious and driven, with a passion for making a difference and a healthy dislike of wine made in factories, you’ve come to the right place!
Fancy joining one of the top 100 companies to work for in the UK?
240+
Full time team
We have an ever growing number of employees who are passionate and dedicated to delivering the best for our customers.
14
Years going strong
From a small team of 12 people to a big team in the heart of Norwich, we know what we’re doing.
139
Independent wines created
Created specifically for Naked, you won’t find these wines on the supermarket shelves.
We love coming to work
We’re based in the fine city of Norwich and have worked hard to create an office environment that encourages our staff to have fun and be themselves. You’ll find a giant slide, fully-stocked bar, wine tasting room, sensory room, ping pong and table football tables, and free breakfast and fruit. We’ve banned eating lunch at your desk – everyone can spare 5 minutes to eat lunch downstairs and talk to somebody. We offer free bootcamp training sessions in the park across the road twice a week. We encourage flexible working for all, not just parents. After all, happy staff = happy customers.
The wine’s not bad either...
Staff get £100 in free wine credits every 3 months so they can get to know and enjoy our product. Every new starter must pass our wine crash course in the first month (it’s easy, promise). Each month we have a winemaker visiting from somewhere in the world and you’ll get a chance to meet them and taste their wines. Twice a year we bring our winemakers and staff on a bus tour of the country and see thousands of customers – it’s a blast.
We are Naked in everything we do
We make sure our customers get the best prices on our wines by removing unnecessary costs. We take the same ruthless approach to transparency in the office. Everyone’s expenses (including the MD’s) are viewable by the whole company. We set company and personal Objectives and Key Results (OKR’s) and share progress and challenges openly with our colleagues. We’ve limited the use of internal email and instead use Slack, a less formal, more efficient instant messaging tool. We’re militant about respecting each others’ time by being on-time for meetings – even two minutes late is unacceptable, unless you’ve excused yourself in advance.
We do our bit for the community
Each employee has one day paid leave per year to volunteer in the local community - it’s important to give back to the city and we find it gives us an important sense of perspective. We host an annual Parents’ Evening where we give thanks to our folks by putting on a special tasting in the office. A cause close to our hearts is the Carmen Stevens Foundation - which is a charity in South Africa that our staff and customers fund every year. Our winemaker Carmen has set up a soup kitchen which feeds breakfast and lunch to hungry schoolkids throughout the school year in the shanty towns between Cape Town and Stellenbosch. Since starting in 2015 we’ve raised £250,000 for 12,000 children and have received encouraging reports of improved attendance and better grades. These kids now have a fighting chance of a brighter future.
We've won a few awards along the way...
The benefits of working for us
Flexible working hours
£300 personal development budget per year
£100 wine voucher every quarter
Generous Maternity and Paternity leave (16/12 weeks at 100% pay)
A day’s paid leave per year to volunteer
Company Pension contributions
Mental health buddies
Free shares awarded every year
Free Friday beers after work
Not to forget: 25 days’ holiday plus your birthday off (as long as you bring cake), free breakfast and fruit, free lunchtime boot camps, regular mindfulness sessions, a week off when you get married (to enjoy your honeymoon), menopause support, parents support club and plenty of parties!
Want to work for Naked?
Performance Marketing Manager - Paid Social
London
Meet the team
Here are a few of the team who you're likely to bump into around the website...
James Crawford
Managing Director
Fran Underhill
Sales and Marketing Director
Luke Landers
Sustainability Manager
Ele Overvoorde
Product Manager
Neil Gregory
Head of Customer Happiness
Kate Keogh
Head of Content
Joe Parker
Head of Retention and Merchandising
Dani B Steer
Head of Brand
James Sessa
Head of People
Sula Richardson
PR Lead
Dan Stacey
Wine Commercial Executive
Dominique Blaxall
Social Media and Community
Emma Kamel
COO
Ray O'Connor MW
Wine Director
Tom Benn
Head of Acquisition
Matt Smith
Buying Director
Contact us
We are in the business of propelling proven winemakers to set up on their own.
We are always on the look out for like minded businesses to partner with.
For press enquiries please contact: pr@nakedwines.com
