The small print
By placing an order with Naked Wines you are confirming that you are 18 or older. It is illegal for us to sell alcohol to anyone under the age of 18.
When you give Naked Wines your credit or debit card details you are confirming that you are either the card holder, or that you have permission from the card holder to use the card for the purpose of ordering wine. N.B. If you're claiming a free case of wine, gifted by one of our partners for example, you will still need to provide us with card details - even if we're not charging you anything.
No payment will be taken from your card until the goods you have ordered are dispatched from our warehouse, or your monthly Angels payment / MarketPlace payment (if appropriate) is due. Please note, when you place an order, we will securely store your card details so it's easier for you to place any future orders, but we will never take payment from your card unless you authorise us to do so.
We reserve the right to cancel any orders we cannot fulfil for any reason. If your order is cancelled we will contact you to explain why and refund any money you have paid us for that order.
Our standard delivery service is next day (Monday to Saturday) to most UK addresses, when you order before 5pm. The delivery charge is £4.99 OR it's free if you spend £100 or more. N.B. Some sale cases may be exempt from free delivery (which we'll make clear on the website) - and if you're using a voucher or a gift card to buy your wine, or claiming a free bottle, you have to spend £100 of your own money to qualify for free delivery. If we are swamped with orders, we will bring the 5pm cut-off forward so that we can keep our promise to the customers who have already ordered.
We are unable to guarantee delivery dates to some areas of the UK (see the full list of out-of-area postcodes listed here.
We aim to meet all delivery dates on a best endeavours basis. On the off chance your order goes missing, or we are advised by our courier that it couldn’t be delivered, we will send you a replacement order as soon as we can. If we are unable to dispatch replacement goods within 7 days we will offer you a full refund. For these purposes, delivery takes place when products are left at your delivery address or with someone else in accordance with your instructions.
For your own safety we reserve the right to contact your card issuer for the purposes of carrying out security checks.
Any promotions, discounts or vouchers are single use only and not to be used in conjunction with any other promotion, discount or voucher unless otherwise stated.
There are certain products, such as pre-order deposits and tasting tickets, where you can only use cash to buy them. By cash we mean money you've deposited into your Naked Wines account, Fine Wine Bond interest or payment by credit / debit card. If you have any additional credits in your account, these won't come off the value of your order if ordering these products.
Products offered by us are displayed on our website(s) in 'real time'. This is to say that any product may be withdrawn from offer without notice.
If for some reason we're unable to fulfil your exact order, we'll substitute bottles with similar wines, or other bottles we think you'll love. Any substitutions we make will be of at least the same value as the wines you ordered, and of course they'll be covered by our 100% no quibble refund guarantee as set out below.
We guarantee you’ll enjoy the wines you buy from us - so if you tell us that a wine was faulty, or just not to your taste, we’ll pop a credit refund back on your account for you to put towards another order. Please note that if you need to return your wines to us, we can arrange collection (just drop us a line first). You can ask us for a refund at any time after delivery. Our Customer Happiness Team reserves the right to decline any refund request if we believe it is dishonest or exploiting the system.
So the recipient knows who the gift is from, you agree to your name and postcode being shown under your personal message for gifts you send from Naked Wines. The message and your details can't be seen in transit, and are only revealed when the recipient peels back the gift message label to read your personal message underneath.
These terms are governed by the laws of England and Wales. In the event of any claim or dispute arising out of or in connection with these terms, and any orders placed thereunder, the courts of England will have exclusive jurisdiction over them.
Specific competition terms
Section A: General competition terms
By entering a Competition, all participants will be deemed to have accepted the Competition-specific terms and conditions
No entries received after the closing time will be eligible to win a prize.
In order to enter a Competition that is only run online you must have an Internet connection and in order to enter a Competition that is only run through a social media platform, you must have an account with that social media platform.
Should the prize for a Competition be unavailable, a prize of equal or greater value will be substituted. There is no cash alternative available. Prizes are non-transferable and cannot be resold. Naked Wines reserves the right to substitute an alternative prize of equal or greater value. Unless otherwise agreed in writing by Naked Wines, the prize will only be awarded to the winner.
Each winner agrees to participate in reasonable publicity as may be required by Naked Wines in respect of the Competition. Naked Wines reserves the right to publish each winner's name, photograph and county on its website, Facebook page, Instagram and/or Twitter account or to publicise the prize-giving presentation within a year of the closing date.
Each winner's first name and county are available on request by emailing firstname.lastname@example.org
No entries from agents, third parties, syndicated entries or those made using methods such as a computer macro, script or the use of automated devices are permitted and no bulk entries.
All costs and expenses not included within the prizes are the responsibility of the winner(s).
Naked Wines reserves the right at any time, in its absolute discretion, to:
verify the eligibility of any participant (including their age (if the Competition has age restrictions) and place of residence);
disqualify any participant found to be abusing or tampering with the operation of the Competition or entering using fraudulent means, or who the promoter believes to have acted in breach of these terms and conditions; and
disqualify participants who do not give correct contact details or those who make an entry on someone else's behalf;
if a Competition is being run on one or more of Naked Wines's social media platforms, disqualify any participant posting an entry or a comment to Naked Wines's social media platforms from time to time that is, in Naked Wines's opinion, inappropriate, offensive or upsetting to other participants, fans of Naked Wines or directly aimed at Naked Wines, or contrary to applicable law, and to remove any such entry or comment.
To the fullest extent permitted by law, Naked Wines excludes liability for any losses, damages or claims incurred by any person in connection with the Competition or receipt or misuse of any prize.
Except as otherwise required by applicable law, Naked Wines accepts no responsibility or liability for any entry or claim which for technical or other reasons is unsuccessful, incomplete, lost, late, damaged, corrupted or misdirected.
If a Competition is being run on one or more of Naked Wines's social media platforms or another third party's platform, that Competition is not in any way sponsored, endorsed or administered by, or associated with that social media platform or third party (as applicable). Participants acknowledge that such social media platform or third party (as applicable) shall not have any liability to them in connection with that Competition.
Any decision of Naked Wines in respect of a Competition is final. For questions regarding a Competition, email email@example.com
Naked Wines reserves the right to extend, withdraw, alter or suspend a Competition or these terms and conditions (including the terms in Section A relevant to the Competition) at any time if circumstances beyond its control make this unavoidable.
Any images are an illustrative example and do not show the exact prize(s).
Each Competition and these Competition Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law. Each participant irrevocably agrees that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with any Competition or these Competition Terms.
Section B: Specific competition terms
Gyre & Gimble competition 1. Introduction
This Competition is open to residents of the UK aged 18 or over at the date on which they enter the Competition, except for employees of Naked Wines, its group companies, agents or any person who is professionally connected with this competition and any member of their respective immediate families.
Entry to the competition opens on Friday 1st July 2022 and closes on Monday 11th July 2022 at 11:59pm
These specific competition terms apply in addition to the general competition terms set out in Section A above
No purchase is necessary to enter the competition.
2. How to enter the competition
To enter, follow Craig Allison and Rory Smith on the Naked Wines website
One winner will be randomly selected from Craig and Rory’s followers
The winner will be announced on Craig and Rory’s wall as well as notified via phone or email within one week of the competition closing date.
The prizes below are for 2 people. The Naked Wines account holder and a plus one.
The winner will receive
A 2-night stay in the Maids Head Hotel (20 Tombland, NR3 1LB)
A gin tasting and gin-making experience at Gyre and Gimble
A tour of Naked HQ and a private wine tasting
A dinner at DonTxoko (26 St Benedicts St, NR2 4AQ) (or similar restaurant subject to dietary requirements)
A hamper of Norfolk goodies to pick up on your visit
In the event that Naked Wines is unable to contact a winner within 5 working days of the relevant draw, Naked Wines reserves the right to award the prize to an alternative winner.
The winner may pick the date they chose to redeem their visit and we’ll do our best to accommodate their desired date. However, if either Naked Wines or Gyre and Gimble are not able to host on the desired date alternate arrangements will be made.
Naked Wines and Gyre and Gimble will not cover the cost of travel to and from Norwich and any expenses incurred other than those stated in the prize section above.
This competition is in not affiliated with Instagram, Facebook, The Maids Head Hotel or DonTxoko.
Naked Wines Tour photo competition
This Competition is open to residents of the UK aged 18 or over at the date on which they enter the Competition, except for employees of Naked Wines, its group companies, agents or anyone professionally connected with this Competition and any member of their respective immediate families.
Entry to the Competition opens on Wednesday 2nd November 2022, 00:01 and closes on Sunday 6th November 2022, 23:00.
No purchase is necessary to enter the Competition.
How to enter the competition
To enter the Competition tag @nakedwines in your #nakedtasting tasting pictures…or use the hashtag #nakedtastings
Each participant can upload one or more photos.
One winner will be selected from all eligible entries.
The winner will be selected by a member of the Naked Wines team.
The winner will be notified via social media within two weeks of the competition closing date.
The winner will win a bottle of Rambla 41 Mediterranean Dry Gin worth £39.99
The prize will be added onto the customer account to be redeemed with a future order.
In the event that Naked Wines is unable to contact a winner within 2 working days of the relevant draw, Naked Wines reserves the right to award the prize to an alternative winner.
'Spread Some Naked Joy' competition
Entry to the Competition opens on 27th November 2020 and will remain open until 11th December 2020 however depending on demand we may have to pause taking nominations earlier to ensure deliveries are made before Christmas
No purchase is necessary to enter the Competition.
These specific Competition terms apply in addition to the General Competition terms stated in Section A above.
2. How to enter the competition
To enter the Competition please go to www.nakedwines.com/spreadsomejoy and nominate someone that you believe should win a ‘pick me up’ 6 bottle case of wine and provide us with their postal address.
We ask that you only nominate one person.
Winners will be selected at random from the nominations. A full list of the winners' names is available by emailing firstname.lastname@example.org.
When entering the Competition, you will need to provide a postal address and email address for your nominee.
The data that is collected for nominees will only be used for the purpose of this Competition and not for marketing purposes. Such data will be removed from our systems within 30 days of its collection.
There are a total of 100 x 6 bottle cases available to be won.
We will aim to have prizes sent out to the winners before Christmas, external environmental factors permitting.
National Trust for Scotland
This Competition is open to residents of the UK aged 18 or over at the date on which they enter the Competition, except for employees of Naked Wines, its group companies, agents or any person who is professionally connected with this Competition and any member of their respective immediate families.
By entering the user agrees for us to share their contact information with National Trust for Scotland in order to arrange their prize.
Entry to the Competition opens on Sunday 13th September 2020 and closes on Tuesday 15th September 2020.
These specific competition terms apply in addition to the General competition terms set out in Section A above.
2. How to enter the competition
Entries must be made on the corresponding post on the Naked Wines Instagram, Facebook or Twitter accounts. Entries are counted per comment and the entry must be following Naked Wines on at least one social media platform.
Winners will be selected at random from the participants and will be notified via the selected social media platform.
The winners names will be available after the draw by emailing email@example.com
There are a total of 5 prizes available to be won.
The prize consists of a 12 pack of wines from Naked Wines and an annual National Trust for Scotland membership. The membership can be used at locations across the UK.
In the event that Naked Wines is unable to make contact with a winner within 2 working days of the relevant draw, Naked Wines reserves the right to award the prize to an alternative winner of its choice.
Naked Wines 13th Birthday Gift Card Giveaway
This Competition is open to UK Angels only, except for employees of Naked Wines, its group companies, agents or anyone professionally connected with this Competition and any member of their respective immediate families.
Entry to the Competition opens on 1st December 2021 and will remain open until midnight on 3rd December 2021.
No purchase is necessary to enter the Competition.
These specific Competition terms apply in addition to the General Competition terms stated in Section A above.
13 winners will be selected at random from the comments on our social media post (posted on 1st Dec 2021). A full list of the winners' names is available by emailing firstname.lastname@example.org
Winners will be contacted and awarded their prize via their social media account.
There are a total of 13 x £50 Naked Wines Gift Cards to be won.
These can be redeemed by the Angel member or passed on to someone of the Angels choosing. Please note this person will need a Naked Wines account to redeem their Gift Card
Our Gift Cards are valid for 1 year from the date of issue.
All Gift Card terms and conditions apply
Vouchers, Gift Cards and Gift Certificates
If you're lucky enough to receive a voucher or gift card from one of our partners, OR a gift certificate from a friend, here's how they work:
Our vouchers are for first time customers only (apart from a handful of exceptions) and they can be redeemed online or over the phone.
They cannot be combined with any other offer or promotion (Angel prices for example) and they're one voucher per person (i.e. we can't stack them otherwise we'd be giving too much wine away!).
They're also for one-off purchases only i.e. you're not required to join any type of wine club when redeeming your voucher (although we will invite you to become an Angel!)
Our vouchers typically have a minimum spend associated with them, unless otherwise stated. For example:
£75 off a case worth £134.99 or more (excl. delivery, £4.99 to most UK addresses
£80 off a case worth £119.99 or more (excl. delivery, £4.99 to most UK addresses)
BUT please note, the minimum spend does vary from voucher to voucher so please refer to the voucher itself.
Before you get spending, you'll have to register with us first, including email address and credit/debit card details. We'll use your card details to verify your age in addition to taking payment.
Your voucher can be used against the vast majority of cases on our site (we will make it clear if you can't) - as long as it hits the minimum spend. And please see voucher for any expiry date that may apply.
In the unlikely event that your voucher promotes a specific case of wine and you cannot find this on our site, please get in touch with our Customer Happiness Team on 01603281800 who'll be happy to place the order for you.
As with all orders, if you're not happy with any of the wines for any reason, they are covered by our 100% no quibble refund guarantee - just let us know and we'll add a credit for the price paid to your account.
Gift Vouchers / Gift Cards
For the purposes of these terms and conditions 'gift cards' refers to both physical gift cards and digital gift cards unless otherwise stated.
Our gift cards can be redeemed online or over the phone by new or existing customers.
They cannot be combined with any other offer (money-off vouchers for example).
You're welcome to use your gift card for one-off purchases, and you're not required to join any type of wine club when redeeming it (although we will invite you to become an Angel!)
Before you get spending, you'll have to register with us first, including credit / debit card details (even if you're not spending any of your own money), so we can verify your age, check where to send the wine to - and take any necessary payment for delivery or if you decide to top up your spend.
Your gift card can be used against the vast majority of cases on our site (we will make it clear when redeeming the gift card).
If you want to treat yourself to more than the gift card value (i.e. your wine plus delivery costs comes to more than the value of your gift card), we will charge the outstanding balance to your registered credit / debit card (OR use up any existing Naked Wines account balance if applicable).
If you don't use the full balance of your gift card in the one transaction, the outstanding balance will sit in your Naked Wines account ready for your next order.
Once redeemed, your gift card balance cannot be transferred to other accounts or used to purchase other gift cards.
Gift cards are valid for at least 12 months from the date of purchase unless otherwise clearly specified on your gift card email and can be loaded with between £20 and £500. Gift cards are not available for use in the Republic of Ireland.
As with all orders, if you're not happy with any of the wines you order through the gift card for any reason, they are covered by our 100% no quibble refund guarantee - just let us know and we'll add a credit for the price paid to your account.
If you’ve already redeemed your gift card, to remind yourself what your remaining gift card balance is, you can visit your account page - or get in touch with our Customer Happiness team on 01603281800.
Gift cards should be treated as cash. Naked Wines cannot accept any liability for lost, stolen or damaged gift cards.
Angel account balance cannot be transferred into Naked Wines Gift Cards, they can only be purchased with a valid debit / credit card.
Our standard T&Cs also apply, which you can read here.
Naked Wines Gift Certificates
Naked Wines Gift Certificates can be bought online or over the phone, to pass onto a friend. N.B. These differ to the vouchers / gift cards mentioned above, which are offered by our partners as a reward or thank you.
These gift certificates are like cash (i.e. can be used to buy anything on the site) - and we'll send the certificate to the lucky recipient via email, with full instructions on how to claim it.
They can be stacked (unlike our partner vouchers / gift cards) - and they can be used in conjunction with partner vouchers / gift cards.
Before claiming a gift certificate, you'll have to register with us first, including credit / debit card details (even if you're not spending any of your own money), so we can verify your age and we know where to send your wine to.
As with all orders, if you're not happy with any of the wines for any reason, they are covered by our 100% no quibble refund guarantee - just let us know and we'll add a credit for the price paid to your account.
We operate a fair use policy on all promotional vouchers
We honour vouchers honestly earned from our partners, but the majority of our money-off vouchers (and some of our gift vouchers) are for new customers only. So if you're an existing customer who has already used a voucher, you won't be able to redeem a second one, but you're welcome to pass it to a friend!. N.B. We reserve the right to close your account(s!) if we suspect that you are downloading and redeeming vouchers from a voucher site, EVEN IF you set-up multiple accounts in the name of your pet hamster and vole. It is just not fair on us, our winemakers and other customers. We reserve the right to modify or cancel our vouchers/offers without notice.
Posting on the website
If you post a comment on any of the public walls around the site (i.e. the Winemaker walls, the Wine Page walls and your Naked Me profile wall), your comments will be in the public domain and will therefore be visible to anyone who visits the site. Your taster profile URL (e.g. https://www.nakedwines.com/taster/firstname-lastname) will also be visible and searchable online.
Again, wine ratings and comments posted on your 'Naked Me' profile page will be fed through to the relevant wine page, and therefore visible to anyone who visits the site.
If you don't want your Naked Me wall conversations to be visible, then please set your profile to 'private'. You can do this here, but please note your taster profile will remain visible and searchable online as long as your account remains active with us, and regardless of whether it is set to public or private.
To make sure all of our staff, customers and winemakers have a positive experience interacting on our website, we have three simple community guidelines:
Keep it respectful, inclusive and friendly: The purpose of our groups and walls is to connect you to one another and to our winemakers - and to have a little fun along the way. So please don’t post anything that may be offensive, harmful or hurtful towards a group or individual - and that includes images as well as words. We don’t police or monitor all of your comments - but we do keep an eye, and we will remove anything we consider over-steps the mark. We will also consider closing a customer’s account if we feel we’re not right for one another.
Respect one another’s privacy: Please don’t post any personal information, photos or videos that you’re not authorised to share.
Be proactive: If you do spot a post or comment that you find offensive, please report it. You can do this by clicking on the little arrow in the top-right hand corner of a post and clicking on the ‘report’ button. Or if you’d like to discuss anything in more detail, then please get in touch over the phone or via email, and we’ll do our best to help ( email@example.com/ 01603281800)
Negative and distasteful comments are luckily few and far between - but rest assured we are here to help and step-in if the need arises.
Ps. We don’t mind the odd swear word… but only if used in a light-hearted way. As mentioned above, offensive language directed at others isn’t acceptable.
Standard Angel Terms and Conditions:
When you become a Naked Angel, you'll be helping our network of talented winemakers to make delicious wines, for less.
You support them by investing from £10 a month into your Naked Wines account towards your next order, yours to spend on ANY of our wines, whenever you want.
In return for your support, you save up to 33% every time you order (i.e. you pay the Angel Price rather than the Market Price listed next to each product, unless you're using a money-off voucher - see point 6 below).
Angels are also offered a free premium bottle of wine every month if you order a case while stocks last (does not apply to our big Christmas cases and other pre-packed offers). To claim your free bottle, add it to your basket from your Naked Me page, unless we've added it already!) and checkout with at least 11 or 12 other non-Marketplace bottles.
There is no obligation to order whatsoever. You decide when you want to order (if at all!) and what you want to order.
Your monthly payments will be transferred from your registered debit or credit card at the same time every month (you can change your payment date on your My Account page). N.B. If we cannot take your monthly payment from your default card for whatever reason (for example, the card has expired), we will attempt to auto-update your card details for you, to save you the bother of having to call us with updated information. Failing that, we will automatically take your Angel payment from another registered card on your account. Or finally, we will get in touch and request new card details! Please note, once we have new card details, we will take your Angel payment for that calendar month and the previous calendar month, unless you tell us not to.
If you place an order that totals more than the balance in your Naked Wines account, then we will debit your registered debit / credit card the difference.
VOUCHERS AND GIFT CARDS: If you have a promotional money-off voucher in your account, or a gift voucher / gift card, these are only redeemable against the standard price, not the Angel price, unless otherwise stated.
GIFT CERTIFICATES: As these are like money, there is no Angel discount when buying Naked Wines Gift Certificates BUT you will still receive your Angel discount when you spend a gift voucher.
You can cancel your Naked Angel Account at any time, and get your money back - with no penalty whatsoever (see point 9). You can cancel via email at firstname.lastname@example.org OR by calling us on 01603281800. Please note, that if you have any vouchers OR goodwill credits OR Fine Wine Bond Wine Credits in your account, we cannot refund these - as they are not cash nor are they convertible into cash. But as mentioned above, you will get back every unspent penny that you've paid in!
In case you were wondering whether the money in your Naked Wines' account is safe; the funds are protected by our ultimate parent company guarantee so that if anything goes wrong with Naked Wines your money remains secure.
Closing an Angels account when someone dies: we understand that it can be overwhelming to sort practical matters when someone close to you dies so we want to make it as simple as possible. Call us on 01603281800 and we'll do our best to help. We will require a copy of the death certificate of the deceased before we can release any funds to the executor by cheque. No further funds will be taken from the Angel account once we are notified.
What does Angel exclusive mean?
Angel exclusive means that Angels will always get first dibs on all new products as soon as they hit the website (usually around four weeks). They'll also get priority access to low stock / scarce wines - and some of our most popular wines. Once Angels have had first dibs, these products will be released to all customers to purchase at the list price, however Angels will always have a chance to buy them first.
Naked Wines Charitable Trust
In March 2021 we set up the Naked Wines Charitable Trust (charity number 1193917), to better harness the strength of our community to give back to society.
As an Angel, there will be opportunities to make a donation from your Angel balance. If you would like to claim Gift Aid on your donation, you will need to sign a Gift Aid declaration form in order for us to make a valid claim on your donation.
Naked MarketPlace is a place for us to show you the PICK of the parcels offered to us, at the best price we can negotiate for you. The deals are set up so that everyone wins:
You our customers get a better deal on the parcel than you can any other way
The winemakers get a big order
We take 10% for making sure everyone gets what they bargained for
How the MarketPlace deals work:
Every week, we pick the BEST parcel, negotiate the BEST price with the winemaker, and put the deal live on the website
Each deal lasts for one week and the deal ONLY goes through if the minimum number of cases are sold i.e. "This Pinot Noir usually sells for £20 a bottle in New Zealand, but I'll sell it to you for £10 a bottle if 1000 of you buy a case."
A deal can be a 6 or 12 bottle case of the same wine OR a mixture of different wines from the same winemaker
The price customers see is:
The price negotiated by us with the winemaker
Converted into £ Sterling
Plus duty, VAT, CCT and postage and packaging
Plus commission of 10%
Customers can bid for as many cases of the same deal as they like (N.B. you will need to register with Naked Wines to place a bid).
If, when the deal ends, the number of bids exceeds the minimum, then the deal is binding on all parties!
The seller is committed to deliver the ordered volume to Naked Wines' local agent within four weeks of the deal ending
Naked Wines will collect the bid price from the customers i.e. the money will be taken from customers' registered Naked Wines' card OR we'll use any cash already in your Naked account
And Naked Wines will pay the pitch price, in local currency, at the exchange rate prevailing, within 10 days of the seller delivering the wine and export documentation to Naked Wines' specified agent.
If the deal expires and the minimum volume has not been achieved, then nothing happens. The seller does not deliver the wine, get any money OR get charged any money - and the customer is not charged anything and does not receive any wine.
Refunds: Our 100% no quibble refund guarantee still applies to our MarketPlace wines i.e. if you don't enjoy it, or it's faulty for any reason, just let us know and we’ll add a credit refund back on your account for you to put towards another order.
Angels: There is no additional Angel discount on MarketPlace cases as they already have HUGE discounts - and most of the winemakers don't need Angel backing as the majority of the wines are already made.
Delivery: Delivery is included in the price that you bid - so there's no extra delivery charge to pay. N.B. Out of area postcodes will be charged their standard delivery charge, less £5.
Vouchers: You cannot use vouchers on these cases as they already have HUGE discounts - and the transaction is really between you and the winemaker, not between you and Naked Wines.
For a full list of Q and As, please click here.
We occasionally invite you to pre-order wines that are currently out of stock, or new exciting wines that will be added to our range.
We typically ask you to put down a £10 deposit to secure 6 bottles. This may as an 'Advance Booking' on your order history.
You can pay your deposit using your registered card, any cash in your Naked Wines account or any Fine Wine Bond interest (you can't use vouchers or account credits). When the wine is on its way, we'll email you to remind you that you've pre-ordered a case - and we'll tell you when it's due and how much balance you owe (which you'll pay when we ship you the wine).
If you've changed your mind, you can cancel your order - and we'll give you your £10 deposit back.
When we process pre-orders behind the scenes, we will refund the £10 deposit back to your balance before processing the wines. You will see this appear as an 'Advance Booking Cancel' on your order history. Please note this does not mean we have cancelled your pre-order and it will arrive as expected.
Our 100% no-quibble refund guarantee still applies to our Pre-Order wines i.e. if you don't enjoy it, or it's faulty for any reason, just let us know and we’ll add a credit refund back on your account for you to put towards another order.
Please note, pre-order delivery dates are estimates and the delivery date is subject to change. If there is a delay on the wines arriving in the UK we will inform you by email.
Delivery charges are standard i.e. free to most UK postcodes if the wine is £100 or more.
Text For Wine
As of the start of August 2015, we've introduced a new service where customers can order wine via text message!
This service runs (Mon-Fri 9am-5:30pm, Sat 9am-1pm) - and we'll aim to reply to all texts within 20 minutes.
To use this service, you have to register with Naked Wines (including address and card details) and you need to opt-in, which you can do so here.
Please note that you have to register via the main site or the mobile site. You cannot currently register via the app.
When you opt-in to the service, you'll have to provide us with a mobile phone number, which we'll store securely with your other personal details.
Once you've opted-in, we'll text you a verification code which you'll need to input on the website. And once we've received this code, we'll confirm the number you can use to place orders!
The beauty of the service is you can ask us to order you a specific case OR you can tell us the types of wines you like and we'll create a case for you.
We'll use the default card on your account to pay for your order (or any account balance), and we'll deliver to your standard delivery address unless you tell us otherwise. Delivery charges are free if you spend £100 or more, otherwise £4.99.
We won't text you about any other offers etc unless you agree to this - and any texts you send will cost you your standard network rate (texts sent by us are free).
Naked Fine Wine Discovery Club
Our Naked Fine Wine Discovery Club members receive a selection of fine wines every three months, along with full winemaking and tasting notes to swot up while you drink!
Fine Wine Discovery Club cases contain 6 bottles and cost £99.99.
Delivery for Fine Wine Discovery Club cases is always free!
We'll email you roughly 7 days before each case is due so if the timing's not right, you can postpone your order by a month or skip a case. If you skip your case you’ll receive an email in 3 months when the next case is ready to check you’d like us to send it. There’s no limit to how many times you can skip a case - you’re in control.
Unfortunately you can't add any additional bottles to your case as it is specially packed just for Fine Wine Discovery Club members.
You can cancel your membership to the club and get your money back at any time if you're not happy - just email email@example.com and we’ll do the rest.
Never Miss Out
To ensure you never miss out on your favourite wine/s again, you can pop your name on the reserve list of a particular wine to guarantee first dibs every time a new vintage lands.
You tell us how many bottles (6 / 12 / 15 / 18) and we’ll make sure you're the first to know when a new vintage arrives (which is typically once a year)
We'll let you know at the point you pop your name on the list when the wine is roughly due to land each year, but please be mindful that this is an approximate date as the winery and shipping gods change our plans sometimes...
When the wine is on its way to our warehouse, we'll send you an email to let you know it's landing soon (with an approximate delivery date). And unless you tell us not to, we’ll pop your wines in the post so you don’t need to lift a finger.
There's absolutely nothing to pay until we ship you your wines, and our 100% no quibble refund guarantee still applies to our MarktetPlace wines i.e. if you don't enjoy it, or it's faulty for any reason, just let us know and we’ll add a credit refund back on your account for you to put towards another order.
You’ll pay the current Angel price for the wines (at the time of shipping). Our usual delivery charge applies i.e. free if over £100, if not £4.99 (or £6.99 for Saturday AM delivery).
There are absolutely no tie-ins or commitments, and you can take your name off the reserve list at any point here.
Please note, we don't offer this service on all of our wines - and if we decide to stop stocking a wine for any reason, we will email you to let you know, and we won't be able to ship you any more of that wine. Equally, if a winemaker has a poor harvest, and yields are down, then we reserve the right to reduce your allocation to share out the spoils - or in very rare cases, we may have to cancel your allocation.
N.B. If you're an Angel and your case coincides with your monthly free sample, we can add your free sample to your case, as long as there are 12 or more bottles in your case (although this doesn't apply to our Christmas Collections).
To never miss out on a favourite wine, give our Customer Happiness Team a call, or check out the wine page where you’ll be able to pop your name on the list!
Out Of Area Postcodes
Our standard delivery service (i.e. next working day) does not apply to certain postcodes. Please see below for a list of exceptions. Also, please note that we don't offer Saturday delivery to any of the postcodes listed below.
Orders to the following postcodes take 2 days to arrive: AB10 to AB56, AB99, BT1 to BT49, BT51 to BT58, BT60 to BT71, BT74 to BT82, BT92 to BT94, DD6 to DD11, EH35 to EH46, FK18 to FK21, IM1 to IM9, IM99, IV1 to IV28, IV30 to IV32, IV36, IV40, IV52 to IV54, IV63, KA27, KA28, KW1 to KW3, KW5 to KW14, KY9, KY10, KY15, KY16, PA20 to PA33, PA35 to PA 38, PA49, PH5 to PH26, PH30 to PH39, PH49, PH50, PO30 to PO41, TD1 to TD14.
Orders to the following postcodes take 3 days to arrive: TR21 to TR25.
Orders to the following postcodes take up to 4 days to arrive or a little longer in very remote areas: HS1 to HS9, IV41 to IV49, IV51, IV55, IV56, KW15 to KW17, PA34, PA41 to PA48, PA60 to PA78, PA80, PH40 to PH44, ZE1 to ZE3.
We are unable to accept orders to either JE or GY postcodes.
Click and collect
We offer a Click and Collect delivery option throughout the UK, to over 7,000 CollectPlus stores. We'll offer this as an option on the checkout page, so look out for a big blue button!
CollectPlus delivery is £4.99 or free if you spend over £100 (as per our standard delivery service). You'll have up to 10 working days to collect your wines once they have arrived.
Once you've placed your order with us, we'll send you an email confirming your order and delivery location - and we'll send you a second email once they've arrived at the store, so you know they're ready to collect.
You'll have up to 10 working days to collect your wines once they have arrived - and if you don’t manage to collect them within that time-frame, they’ll be returned to our warehouse and your money refunded.
When collecting your wines, you'll need to bring some photo ID (driver's licence or passport is best) and the email we send you to confirm they’ve been delivered.
Please note, if you want to cancel your order once you've placed it, you should contact Naked Wines directly.
Recommending a friend
To the person sending an invite:
Every Angel is invited to send a welcome deal to their friends who don't currently shop with Naked Wines, via email, Facebook and Twitter.
This deal may vary, but you can find the details via the 'Invite a friend' link in the menu once logged-in, or by visiting www.nakedwines.com/invitefriends.
You can send the deal to as many friends as you like, as often as you like, but your friends will only be able to redeem the deal if they're new to Naked Wines.
By inviting a friend, you confirm that you have their consent for us to email them their offer code, plus one reminder. They have 30 days to claim - after that, we’ll delete their data.
If your friend decides to take up the deal, they're under no obligation to buy again or become an Angel (but we will invite them to become one!)
For every friend that orders off the back of your invite, we will credit your Naked Wines account with £10 as soon as their order is shipped.
This £10 credit is like cash i.e. it has no minimum spend and can be used against any products on the website.
N.B. If you decide to cancel your Naked Wines account, this money won't be refunded to you (just any unspent money you've paid in yourself).
Naked Wines reserves the right to withdraw or revoke the £10 credit offer or change the amount of the credit at any time, if it determines that it the 'Invite a friend' deal is being abused or it is appropriate to do so.
To the person receiving an invite:
If you're new to Naked Wines, you're welcome to redeem any 'Invite a friend' deal sent to you by an existing Naked Wines customer.
If you have been invited, we'll send you an email with an offer, and one further email reminder. If you don't claim the offer, we'll remove your information from our database after 30 days.
The details and conditions of the deal will be explained in the invite.
The deal cannot be used in conjunction with any other offer or voucher.
If you take up the deal, you're under no obligation to buy again or become an Angel (i.e. a member), but we will invite you to become one.
If you do decide to order and you don't like the wines, our 100% no quibble refund guarantee still applies - just let us know and we'll add a credit for the price paid to your account for you to put towards another order.
Wine Genie and other services terms and conditions
Our Wine Genie service is the perfect solution for busy folk who’d like someone to do their wine shopping for them.
It’s our job to make sure you have a wine rack full of wines you’re going to love, and as a Wine Genie member, you only pay us when we get it right (if we offer you 'Try Before You Buy' - more on that below!).
You can sit back and let us do everything for you, or you can be really specific if you want to.
The sit back route:
Pop you name on the Wine Genie list
We’ll send you a case of wines to get you started
If we know what you enjoy, we’ll customise the wines to your taste…
...if not, we’ll send you some crowd-pleasing customer favourites
You drink them (the hard part)
And ideally you tell us what you think (with just a couple of clicks)
We’ll only bill you for the wines you’ve told us you love (if we offer you ‘Try Before You Buy’ - more on that below)
And when you’re running low, we’ll send you your next case to enjoy…
The more specific route:
All of the above! But you can hop online and give us more specific instructions:
How frequently you want to receive a case (every 1, 2 or 3 months)
Whether you want to receive a mixed, all red or all whites case
An indication of the kind of price you’re comfortable paying
Plus how many bottles you’d like to receive in each case (12, 15 or 18).
A few practical bits...
We’ll send your wine to your default delivery address (which you can update at any time here).
If the timing isn't right, you’re welcome to postpone or skip your case. Plus, if you don’t like the sound of the wines we’ve chosen for you, you can edit your case online or by contacting our Customer Happiness Team before we pop them in the post.
There are no tie-ins or contracts, and you can cancel your membership at any time. Plus our usual 100% no quibble refund guarantee applies i.e. you only pay for wines you love.
We also reserve the right to cancel your Wine Genie membership at any point if we don't think we're right for one another.
For our full standard terms and conditions, please take a look here.
What will my Wine Genie cases cost?
If you're on 'Try Before You Buy', you've got nothing to pay upfront! We'll bill you 30 days after we've created your order (or the day after you’ve been online and told us what you think of all the wines in your case, if earlier), and then you'll pay the list price for each of the wines in your case. If you're an Angel and pay £20.00 a month into your Naked Wines account (or if you become an Angel), then you get preferential prices and you pay the Angel price for each of the wines in your case.
When you pop your name down for Wine Genie, we’ll ask you to tell us the average amount you typically spend on a bottle: between £7 and £10, between £10 and £15, or over £15, and every time you need a top up, we’ll suggest a case we think you’re going to love based on these price-points and your personal preferences. If the price of the recommended case is too much (or too little), we can change your case for you.
What’s the delivery charge?
Most Wine Genie cases come with free delivery! If you’re new to Naked Wines or if you’re an existing customer ordering a 6-bottle Wine Genie welcome pack, you may be asked to pay delivery on your first case depending on the case size and offer. The delivery charge will be made clear at the time of purchase.
What if I want to change the frequency or size of my cases?
As above, you can change the case size, colour, frequency and price-settings of your Wine Genie cases in your account page here. Or you can drop us a line and we’ll do it for you.
How are you so confident you’ll send me wines I’m going to love?
Every time you use our website or app to tell us whether you’d buy one of our wines again or not, we get to know you and your tastes a little bit better. If you’ve been with us for a while, we’ve created a whizzy algorithm based on your personal preferences, that does all the thinking for you - and picks wines you’ve already told us you love OR wines with a similar style profile. Equally, it avoids wines you’ve told us you didn’t enjoy - and those that are similar.
If you’re new to Naked Wines, the more you tell us what you enjoy, the better the recommendations going forward! So please download our app or hop onto your Naked Me page to give your wines a thumbs up or thumbs down.
N.B. Our app is currently available to Angels only.
Will I still get all of my Angel perks alongside my Wine Genie cases?
If you’re an Angel, you’ll only ever pay Angel prices - both on your Wine Genie cases and when you make ad-hoc purchases yourself! Plus, you’ll still be offered a free sample every month (which you’re welcome to claim on non-Wine Genie orders as usual), get first dibs on new parcels - and keep all your other perks.
N.B. You won’t be able to add your free bottle to your Wine Genie cases as our warehouse team pick and pack these cases separately.
Try Before You Buy
As part of our Wine Genie service, we will offer some customers the option to Try Before You Buy, on both their welcome case and ongoing cases.
What’s Try Before You Buy? It’s exactly as it sounds! You buy a case of wine, you pay a delivery charge if it applies, you drink the wines and tell us what you think, and we’ll only charge you for those you love.
Why are we offering this? You’re putting your trust in us... and letting us do your shopping for you. So it seems only fair you try before you part with your hard-earned cash!
How do we know what you enjoyed? Download our app where you can scan and tell us what you think of your wines (or hop onto your Naked Me page on the site) - and give each of your wines a thumbs up OR a thumbs down. For every wine you give a thumbs down to, we knock the price off the total to pay - and we make sure we never send it to you again (or anything similar!). N.B. Our app is currently available to Angels only.
At what point do we take payment? We'll take payment 30 days after your order is created, OR the day after you've given a thumbs up or thumbs down to all of your wines, whichever is the earliest. If you've not had a chance to drink and tell us what you think of all of your wines within 30 days, we will take payment on the 30th day, but our usual commitment still applies, i.e. if you tell us you didn't enjoy something at a later date, we will add a credit to your account for you to put towards another order.
Where will we take payment from? We will take payment from your registered debit / credit card, in combination with any Angel balance or credit you may have on your account. We’ll give you the heads up before processing the transaction - and will let you know once we’ve taken the monies. If for any reason we can’t take payment (i.e. your card has expired for example), we’ll use any back-up cards registered on your account or we’ll be in touch to request new card details.
If you’re offered Try Before You Buy, but you’d prefer to pay what you owe upfront, you can edit your payment settings by giving us a call, after you've received your sign-up case. And don’t worry, we will still offer you our 100% no quibble refund guarantee on any wines you don’t love.
If we’ve offered you an introductory case for a total spend of £4.99* (equivalent to our standard delivery charge), you will only pay that amount for the wines in that case, including the delivery charge. *Or the cost of our standard delivery charge
Please note: we reserve the right to withdraw our offer of Try Before You Buy at any point, and we reserve the right to take funds earlier than the 30th day if we see fit (if you cancel your subscription for example).
If you’re not offered Try Before You Buy, you will pay for your Wine Genie cases at the point your wine ships. But rest assured, our 100% no quibble refund guarantee still stands.
Wine Genie introductory vouchers
If we've offered you an introductory voucher for Wine Genie, our standard voucher terms and conditions apply.
In addition, please note:
Introductory vouchers may only be redeemed against your first order with Naked Wines
Your voucher may be redeemed against a six-bottle Wine Genie Taster case, or any purchase of 12 or more bottles from our range.
Wine Genie is limited to one membership per household or account
Making a complaint
Payment processing will be carried out by PayPal, which will process such data as an independent data controller pursuant to its privacy statement available at www.paypal.com. You may exercise your data subjects rights towards PayPal in connection with such payment service by following the instructions in PayPal’s Privacy Statement.
Recruitment Data Retention
As part of the recruitment process Naked Wines Ltd will process any personal data you have provided for the purposes of considering you for suitable employment vacancies, communicating with you at various stages in the selection process, for on-boarding successful applicants and for retaining the applications of unsuccessful applicants in the form of a “talent pool” database. Naked Wines Ltd will be acting as Data Controller for these purposes.
The legal basis for our processing your information is the pursuit of our legitimate interests which are seeking job applicants in order to further the interests of our organisation and maintaining a database of unsuccessful candidates and speculative enquiries known as a talent pool. We will not process the information you have provided for any other purposes incompatible with those referred to above.
We will not share or disclose your personal data to anyone else.
The information you provide to us through this form and subsequently during the application process will be stored in our computer systems for a period of 365 days. You have the right to request access to, rectification or erasure of personal data that we hold about you as well as a right to object to and to a restriction of our processing of your personal data for the purposes described above. You may also lodge a complaint about us with the supervisory authority responsible for data protection.
Barclays Subscription Terms
Customers who sign up for the Barclays Subscription Payment Terms (the “Subscription”) will receive one case of wine (12 bottles) every quarter.
The total cost of the first case is £75. All subsequent cases will be £99 each. The Subscription includes free delivery on each case. Each case will have a minimum market price (defined below) of £125 at the time of order confirmation.
Market price is set by regularly benchmarking our wines against up to three comparable wines on the market.
Angel credit, Naked Wines Gift Cards, and Naked Wines Vouchers cannot be used towards purchase of the Subscription.
Payment for the Subscription will be collected by Barclays and is subject to Barclays Subscription Terms which can be found here.
You must be 18 years of age or older to sign up for the Subscription.
The first case is a preselected mix of white and red wines, all white wines, or all red wines. The selections cannot be modified. All subsequent cases will be packaged based on your preference, which can be communicated to your Wine Concierge by emailing firstname.lastname@example.org. You may request changes to an upcoming case through your Wine Concierge up to two (2) weeks before the case is dispatched.
Your first case will be delivered within seven (7) business days of Barclays receiving payment, subject to availability. Subsequent cases will be delivered in accordance with our standard delivery service. We are unable to guarantee delivery dates to some areas of the UK (see the full list of out-of-area postcodes here).
If you need to change your delivery address, you can do so by contacting your Wine Concierge at email@example.com. We also offer a Click and Collect delivery option throughout the UK. More information on Click and Collect can be found here.
Wines in the cases may differ from those pictured in the advertisement due to availability.
The Naked Wines refund guarantee policy does not apply to the Subscription, but we will cover goods that are damaged, faulty or mis-picked.
Cancellation of the Subscription can only occur through the Barclays App. The Subscription cannot be cancelled directly with Naked Wines. Cancellation will take effect within 48 hours of you cancelling the subscription via the Barclays app. If a case was already shipped prior to your cancellation, you cannot return it.
If you cancel the Subscription, you cannot sign up again for three (3) months after the date of cancellation.
In the event of a conflict or inconsistency between the Naked Wines Terms and Conditions and these Barclay x Naked Wines Subscription Terms, the Barclay x Naked Wines Subscription Terms shall prevail and control.
Naked Wines reserves the right to modify these terms and conditions at any time. In the event we need to make changes to any of the material terms of the Subscription, we will provide you email notice at least two (2) weeks prior to the change. Additional terms and conditions may apply, see complete details at https://www.nakedwines.com/terms.
Beginning on December 1, 2022, Naked Wines is pleased to announce a special offer for RAC members. If you’re a current RAC member, here’s how it works:
RAC members, who are first time customers of Naked Wines, will receive a discount of £10 off every order they place between December 1, 2022 and December 1, 2023 (the “Offer”). The Offer excludes any pre-orders
The Offer can only be redeemed via the link provided to you by RAC Rewards. To redeem the Offer, you must use the same email address that is associated with your active RAC membership.
The Offer is for first time customers only and cannot be used in conjunction with any other offers or vouchers, including gift cards.
For RAC members who share one RAC account, only one member per RAC account may redeem the Offer.
You must be 18 years of age or older to redeem the Offer.
Your first purchase can be used on one of the following:
A preselected package of 6 bottles; or
Any purchase of 6 or more bottles on the site.
Redeeming the Offer will automatically enrol you in our Naked Angel program and our Standard Angel Terms apply.
If you cancel your membership with RAC, the Offer will be cancelled but you will remain a Naked Angel. Please see our Standard Angel Terms for more information on cancelling your Angel account.
The promotional value of the Offer is not refundable. The Offer is not redeemable for cash.
Naked Wines is unable to honour the Offer in JE or GY postcodes. See Out Of Area Postcodes for more information on our modified delivery service to certain postcodes.
Subject to prior written notice, Naked Wines reserves the right to modify, suspend or discontinue the Offer at any time.