Frequently Asked Questions

Everything you need to know about Naked Wines

I'm Nacho: Naked's Automated Customer Happiness Operative

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I'm Nacho: Naked's Automated Customer Happiness Operative

Our Top FAQs

Ordering

Delivery

Vouchers

Gift Cards

What are Angels?

My account and my wines

100% hassle-free refund guarantee

Rating your wines

Chatting and interacting online

Recommend a friend

Marketplace

Benchmarking

Never Miss Out

Archangels

Wine Genie

Gift Aid explained

Marketing preferences

Keeping you safe online

How to cancel your Angel account

Why stay Naked?

  • Angel prices (up to 33% off market price)

  • A free sample each month when you order a case

  • A hassle-free guarantee - we’ll credit you back for anything you don’t enjoy

To reassure you… there are no tie-ins or membership fees. You can spend the money on any of our wines, whenever you want - or get it back if you change your mind.

It doesn’t have to be goodbye...

Alcohol Support

How can I contact you?

Our inbox is very full at the moment so apologies if you’ve emailed and we’ve not got back to you yet - we’ll reply as soon as we can, so please don't send a follow up. Thank you for your patience, and don’t forget you can  check our FAQs  or  chat bot NACHO  for fast answers to our most common queries.

We pride ourselves on having a positive work environment here at Naked, and this extends to our interactions with you, our customers. We’ll always treat you with the utmost respect, and do our level best to fix anything that’s gone wrong. To help us do this, we ask that you treat our team with that same patience and respect.

Terms and conditions