Customer Happiness Advisors

Norwich, UK

Fancy working with wine?
Have you got a passion for helping people?
An insatiable desire to solve problems?

At Naked Wines, we’re all about outstanding experiences – we want everyone, from our customers to our team, to love what we do and to enjoy buying wine from us. To help us do this, we're on the lookout for talented, enthusiastic and hard-working people to join our call centre team.

You won’t need to be a wine expert – we’ll give you all the training (and tastings!) you need – but you will need to be:

  • A talker – excellent communication skills are a must - you'll be on the phone, a lot. If you don’t love talking (and listening), this isn’t the right job for you
  • Passionate – it’ll be your job to talk to wine lovers about wine, and to share our appreciation for them helping us fund a better way to buy it
  • Adaptable – life moves fast at Naked Wines, and we’ll sometimes ask you to take on new challenges
  • Determined – confidence and proactivity should be your middle names, and if you had a nickname it'd be 'works well under pressure'

What will I be doing?

Working in our UK head office call centre in central Norwich near Chapelfield NR2 (or from home during lockdown), your duties will include:

  • Taking and making calls to help our customers make the most of their accounts and learn about our crowd-funded wines and winemakers
  • Replying to and sending emails and having fun whilst getting it done!

What are the hours?

We're currently looking for people who can work across weekday and weekend shifts, up to 37.5hrs per week. This will be a temporary contract with the potential to move on to a permanent contract if you prove to be a superstar.

Benefits include:

  • Starting rate of £9.30 per hour (£18,135 pa pro rata)
  • More than the odd chance to earn some free wine, plus wine credits for anyone successful in becoming a permanent member of the team.
  • Free use of our slide (when we get back to the office)!

We're an award-winning team, so you'll need to be dedicated to providing top-notch customer service and ready to go the extra mile for our customers.

If you fit the bill, then we want to hear from you - please get your CV over to jobs@nakedwines.com

Don't forget to include a standout covering letter that tells us why you're ready to get Naked and why you're the perfect pick for us.