Customer Happiness Advisors

Norwich, UK

Who we are, and who we're looking for?

Have you got a passion for helping people? An insatiable desire to solve problems? Are you looking for part time and flexible hours in the city?

At Naked Wines, we're all about outstanding experiences – we want everyone, from our customers to our team, to love what we do and to enjoy buying wine from us. To help us do this, we're on the lookout for talented, enthusiastic and hard-working people to join our call centre team.

You won’t need to be a wine expert – we’ll give you all the training (and tastings!) you need – but you will need to be:

  • A talker – excellent communication skills are a must - you'll be on the phone, a lot. If you don’t love talking (and listening), this isn’t the right job for you
  • Passionate – it’ll be your job to talk to wine lovers about wine, and to share our appreciation for them helping us fund a better way to buy it
  • Adaptable – life moves fast at Naked Wines, and we’ll sometimes ask you to take on new challenges
  • Determined – confidence and proactivity should be your middle names, and if you had a nickname it'd be 'works well under pressure'

What will I be doing?

Working in our UK head office call centre in central Norwich near Chapelfield (NR2), your duties will include:

  • Taking and making calls to help our customers make the most of their accounts and learn about our crowd-funded wines and winemakers
  • Replying to and sending emails and having fun whilst getting it done!

What are the hours?

  • Part time hours are 20 per week, 12 - 4 Monday - Friday
  • Full time hours are 37.5 per week, 9.30 - 5.30 weekdays, 9.00-4.00 on Saturdays and 10.00 - 5.00 on Sundays

Benefits include:

  • Starting rate of £8.75 per hour (£17,062.50pa Pro RATA) with the opportunity to boost your basic salary if you prove to be a superstar
  • More than the odd chance to earn some free wine, plus wine credits
  • Free use of our slide!

We're an award-winning team, so you'll need to be dedicated to providing top-notch customer service and ready to go the extra mile for our customers.

If you fit the bill, then we want to hear from you - please get your CV over to jobs@nakedwines.com

Don't forget to include a standout covering letter that tells us why you're ready to get Naked and why you're the perfect pick for us.