Customer Happiness Advisor


We’re‌ ‌looking‌ ‌for‌ ‌talented,‌ ‌enthusiastic‌ ‌and‌ ‌hard‌ ‌working‌ ‌people‌ ‌to‌ ‌join‌ ‌our‌ ‌Customer‌ ‌Happiness‌ ‌Team‌‌

You won’t need to be a wine expert – we’ll give you all the training (and tastings!) you need – but you will need to be:

  • A talker – excellent communication skills are a must - you'll be on the phone, a lot. If you don’t love talking (and listening), this isn’t the right job for you
  • Passionate – it’ll be your job to talk to wine lovers about wine, and to share our appreciation for them helping us fund a better way to buy it
  • Adaptable – life moves fast at Naked Wines, and we’ll sometimes ask you to take on new challenges
  • Determined – confidence and proactivity should be your middle names, and if you had a nickname it'd be 'works well under pressure'

What will I be doing?

Working remotely or in our UK head office contact centre in central Norwich, you should expect to spend most of your time:

  • Taking and making calls to help our customers make the most of their accounts, helping them track their deliveries and learn about our crowd-funded wines and winemakers
  • If needed, we'll ask you to reply to and send emails, too
  • We genuinely care about our customers (and each other), so an honest and empathic approach is a must
  • Have fun whilst getting it done!

What are the hours?

Your hours will typically be 37.5 per week and we’ll ask you to be here when our customers need you.

A range of shifts will be available (first come, first served: 9am-5:30pm weekdays, 9am-4pm on Saturdays and 10am-5pm on Sundays). Shifts are fixed so you have the same two consecutive days off each week.

Salary and remuneration:

  • £18,600 p/a + bonus (benchmarked annually)
  • 25 days off, plus your birthday
  • Contributory pension scheme
  • £300 personal training budget
  • £100 wine credit every quarter
  • Free boot-camp training, paid leave for volunteering, staff discount scheme, mindfulness sessions and lots more
  • We're an award-winning team, so you'll need to be dedicated to providing top-notch customer service and ready to go the extra mile for our customers.

Think you've got what it takes?

Get your CV over to before 30th September 2021 and don't forget to include a letter covering:

  • What your notice period is, if applicable
  • Why you're interested in the role
  • Why you think you're the right person for the job